Dr. MADISEN HARPER

CULTIVATING ENTERPRISE TO ENHANCE THE LIVES OF YOUR PEOPLE, BUSINESS PARTNERS, CUSTOMERS, COMMUNITIES & BEYOND...

  • TRANSFORMATION & CHANGE INITIATIVES
  • CAPABILITY UPLIFT
  • HUMAN EXPERIENCE STRATEGIES
  • HIGH-PERFORMANCE PROGRAMS & RECRUITING
  • ORGANIZATIONAL DESIGN
  • STRENGTHS-BASED WORKFORCE MANAGEMENT

EVOLUTIONARY BUSINESS CONSULTING

ENGAGE DR. MADISEN HARPER'S
AWARD-WINNING SERVICES

PERSONALIZED, CONTEXTUALIZED, &

HUMAN & CUSTOMER EXPERIENCE STRATEGY & IMPLEMENTATION

Madisen’s background in psychology and marketing fuels her passion for revealing the humanity behind employee culture, marketing, and customer experience. 

Employing behavioral psychology and neuroscience, she decodes humanity via values-based, motivator-focused metrics, which translate into themes that drive culture and capability strategy.

All programs are bespoke, but during her thousands of consulting hours, common trends amongst clients include:

  • The individual's need to express authenticity.
  • Co-creating engaging, stimulating, and compelling professional and personal experiences.
  • Doing work that is relevant, and meaningful and fulfils self, and social objectives.
  • The craving for connection in a disconnected world, with a strong desire to create new connections, and experience richness in personal & professional relationships.

TRANSFORMATION
& CHANGE MANAGEMENT

Leaders, human resources, change & project management, start-ups; anyone who wants to create a positive influence and impact by combining traditional change methodologies with the latest proven, transformation & growth strategies and practices.

ACHIEVE TRANSFORMATION TRIUMPHS

Madisen works with your change drivers to leverage & accelerate success by employing a unique fusion of;

  • – Strategy
  • – Decades of business acumen (marketing, change and project management, and training facilitation and content development)
  • – Behavioral psychology
  • – Neuroscience, and

Physiology

As a result, she is considered one of the top Human Potential & Transformation Experts worldwide.

She knows change doesn’t stick unless the individual wants to change.

And it’s this vital pivot-point where clients say she is exceptional at identifying the axiom between personal and professional alignment that is life-changing and enhances culture.

Mass implementation approaches, such as communication plans, change readiness assessments, and stakeholder-management, comprise less than 10% of successful change programs.

To truly succeed…

It’s essential to move from these macro transformation tactics to metacognition.

,

WORLD CLASS TALENT - CAPABILITY, TRAINING & COACHING

Madisen's guides organizations on how to engage, attract, cultivate and retain top talent in a competitive recruiting environment.

Madisen takes your capability quotient to the next level by training your teams.

- Face-to-face
- Virtually, or via
- On-line courses: have content customized to your vibe or license existing content
- Competency spokesperson

Your enterprise is only as strong as the skills and attitudes that comprise its foundation. 

There are thousands of training programs available, so Madisen focuses on a winning trifecta of culture, competency, and coaching. 

Implementing customized versions of key behavioral trends in learning and development.

Work with her to:

– Baseline the current leadership, culture, and competency state by exploring data, and collaborating with leaders, HR, and other stakeholder teams

– Devise and implement innovative and engaging capability programs that infused with her Inversion and success foundations.

Experience the profound personal and team ripple effect of 1-on-1 and group coaching. 

Leverage sessions for:

  • – Branding – what makes you and your team unique? Identify the value you provide, how to communicate it, and be valued within the organization
  • – Team Building – discover people’s unique strengths and ways of working to work respectfully and cohesively. What does your team need the most to be at their best? Trust, accountability, high-performance practices… Let Madisen know so she can create an impactful experience that provides long-term growth and benefits.

One of Madisen’s favorite initiatives!

Scan your organization to identify high performers in terms of skill and behavior. 

Gather and enable them to make a profound difference to some of your most challenging and / or innovative opportunities. Some organizations provide a full-time remit or carve-out time from existing roles. 

In return for their contribution, team members receive:

  • – one-on-one coaching, and
  • – access to the Executive Team who support, guide, mentor and champion the chosen improvement initiatives.

Over 92% of people who participate in this program develop strong leadership practices, confidence, and experience professional advancement they didn’t believe was possible.

Most team members find it challenging to articulate organizational strategy, let alone link it to their contribution.

Madisen facilitates a process where team members heighten their ability to understand the strategy and align it to their day-to-day work to create more meaning.

On average, less than 40% of team members can communicate or understand the strategy. Post-session, 95+% of people not only understand the focus, but 84% could see how their work made a difference.

Leaders are also coached on conducting effective one-on-ones to leverage the advantages beyond the session.

Over 90% of team members aged 18 to 34 said a clear succession plan improves their level of engagement. And considering 87% of employees worldwide are not engaged, this is an integral Human Experience strategy.

Madisen works with you to determine:

  • – Strategic Focus – identify short and long-term strategic needs to identify existing and grow future capabilities.
  • – Communicate Intent & Manage Expectations – businesses change, and the role planned for an employee, may or may not exist in the future. Determine whether they’re keen to expand their career, guide them in developing, and let them know there is a support to pursue roles in their current or other organizations.
  • – Set Them Up to Win – develop a professional and personal development plan to align and transition successors to a future role. 
  • – Mentor and Coach – implement a program to grow potential.
  • – Incorporate Transparency & Confidentiality – identify and communicate the intention to successors, HR, and People Leads, so they know there are future opportunities. 

CULTURE & AGILE VITALITY ASSESSMENTS

Madisen's approach focuses on behavioral psychology underpinned by meaningful metrics that drive strategy.

Including maturity models for: Cultural Vitality and Agile Culture Maturity Matrix.

TRAINING YOUR CHANGE & GROWTH EXPERTS

Leaders, human resources, change management, project managers, anyone who wants to create a positive influence and impact by employing the latest in transformation and growth strategies and practices.

TAILORED TO YOUR LEARNING & DEVELOPMENT NEEDS

ONE OF THE FIRST QUESTIONS YOU'LL BE ASKED:

WHAT ARE YOUR TOP 3 BURNING ISSUES?

Fire is a fantastic, multi-faceted element, just like organizations.

The energy, excitement, and exuberance emanate at the peak of its flames, just like influential and inspiring leaders.

But it’s the purity of the blue and white embers that fuel the glorious shades of crimson, your team members because after all, leaders can’t do it alone.

Fire embodies a transformative complexity that can ignite light and heat or destroy, ideally, what is no longer working in your business.

So what are your top 3 burning issues that you can transmute into evolutionary opportunities and expansion?

CLIENT COLLABORATIONS

DIGITAL & AGILE WAYS-OF-WORKING TRANSFORMATIONS

IT'S NOT ABOUT TECHNOLOGY; IT'S A PSYCHE

AN IMPERATIVE NEW WORLD CULTURE EVOLUTION THAT LEVERAGES PEOPLE’S STRENGTHS TO PROVIDE BRILLIANT CUSTOMER EXPERIENCES

Digitization is a worldwide driver and a significant part of Madisen's consultation.

Many organizations make the fatal mistake of using change management to drive outcomes of new technology implementations, projects, processes, or ways of working. Until they realize...

THOSE ARE JUST THE DELIVERABLES, NOT THE SUCCESS DRIVERS

Madisen's macro-meta-micro-macro approach can radically enhance project success.

What's the strategy? | What are the capabilities and resources required to achieve the strategy? | Identifying team members with the skills AND attitude to deliver | Strengths-based alignment to create meaningful, mutually fulfilling outcomes for your people, and the customers you serve.

FINANCIAL SERVICES

SERVICE DIFFERENTIATION IN HIGH-END BANKING CUSTOMER EXPERIENCE

SERVICE DIFFERENTIATION

A financial institution revamped 60% of its people, process, and technology approach in its high-end banking sector, which serviced high net-worth individuals. Through the session, they were able to differentiate their unique value compared to their competitors. They identified "bespoke," "holistic," and "integrated" services that allowed them to attract new clients and expand the portfolio of existing clientele.

TECHNOLOGY

PROCESS TRANSFORMATION & HEIGHTENED EMPLOYEE EXPERIENCE

BUSINESS TRANSFORMATION & HEIGHTENING EMPLOYEE EXPERIENCE

A CIO of a technology market leader was concerned about constant duplication draining resources. Madisen worked across the enterprise to extract data from significant achievements to identify key drivers and contributors. She guided team members on how to develop simple success frameworks others could duplicate, extrapolate, and expand on. The CIO said this saved them over $200 million in replication and waste. It also allowed them to streamline output and be quicker to market. Team members felt proud of their accomplishments, which they could now clearly articulate, and that their work was meaningful.

TELECOMMUNICATIONS

WORLD CLASS TALENT & HIGH PERFORMANCE

AN IMPERATIVE NEW WORLD CULTURE EVOLUTION THAT LEVERAGES PEOPLE’S STRENGTHS TO PROVIDE BRILLIANT CUSTOMER EXPERIENCES

Digitization is a worldwide driver and a significant part of Madisen's consultation.

Many organizations make the fatal mistake of using change management to drive outcomes of new technology implementations, projects, processes, or ways of working. Until they realize...

THOSE ARE JUST THE DELIVERABLES, NOT THE SUCCESS DRIVERS

Madisen's macro-meta-micro-macro approach can radically enhance project success.

What's the strategy? | What are the capabilities and resources required to achieve the strategy? | Identifying team members with the skills AND attitude to deliver | Strengths-based alignment to create meaningful, mutually fulfilling outcomes for your people, and the customers you serve.

MANUFACTURING, FINANCE & TECHNOLOGY

ACCOUNTABILITY ACTIVATION

BUSINESS TRANSFORMATION & HEIGHTENING EMPLOYEE EXPERIENCE

Accountability is a core value & competency for many organizations who leverage Madisen's '100% accountABLE' content, which has been consumed by over 100K people worldwide!

A leading global technology company used Madien as a spokesperson & implemented her content to make a video for their firm.

A manufacturer servicing professional, industrial, commercial, & retail customers rolled out her course worldwide.

And, a leading financial institution licensed her content for in-house training.

PHARMACEUTICAL

WORLDWIDE INNOVATION ADVANTAGE

'INVERSION TO INNOVATION' SESSION

An international pharmaceutical company struggled with very long research times, despite worldwide data, top researchers, and leading-edge technology. They participated in an Inversion to Innovation session to discover new approaches and mindsets by inviting in renowned disruptors from outside the industry. The unique perspectives reduced research time by 37%, saving 100 of millions of dollars globally.

EDUCATION

INNOVATION INQUIRY TO IMPROVE STUDENT EXPERIENCE & GRADUATE SUCCESS

IT STARTED WITH A QUESTION... “HOW CAN WE PREPARE OUR STUDENTS FOR A BRILLIANT FUTURE WHEN THEY GRADUATE?”

Madisen identified a group of inspiring students and educators. This wasn’t just a focus group, this was an 'Innovation Inquiry'. The exploration provided a list of 78 unique tactics that would make a profound difference to all. These were converted into 8 key strategic initiatives that were implemented into a facet of their Social Sciences department as an experiment. Graduate follow-up indicated a 27% increase on success measures.